Bank of America customers reported difficulty accessing their bank accounts on Wednesday, with some saying they couldn’t log on, while others saw balances of $0 in their bank accounts.
The problem became apparent around 12:45 p.m. ET on Downdetector, which collects data on outages.
The issues spiked around 1:20 p.m. ET with a little more than 20,200 reports of outages, which cited an array of problems, including Bank of America access issues via the app and browser. Some customers were not able to access their accounts at all, while others were reportedly able to access some but not all of their accounts. Others said fund transfers remained nonfunctional.
The cities where the most outage problems were reported on Downdector were:
New York
Seattle
San Francisco
Los Angeles
Phoenix
Dallas
Houston
Chicago
The most-reported problems included:
Online banking: 55%
Mobile banking: 44%
ATM: 1%
Reached for comment by Fast Company, a Bank of America spokesperson said it was working quickly to fix the problem and nearly finished getting operations up and running by late afternoon.
“Some clients are experiencing an issue accessing their accounts and balance information today,” the company said. These issues are being addressed and have largely been resolved. We apologize for any inconvenience.”
This story is developing…
